CANCELLATIONS
We do ask that we receive 24-hour cancellation notice for all appointments. Last-minute cancellations may be subject to service charges. “No-Call No-Show” appointments may be subject to service charges, and will be required to reserve future appointments with a credit card. “No-Call No-Show” repeats will be charged full scheduled service amount.
LATENESS
We understand that life gets hectic and there are many times we just run behind. We do ask if you are running more than 15 minutes late to understand we may need to reschedule your appointment for another time. The rescheduling requirement will be based on whether or not the service providers can perform desired service in remaining service time allotment.
CONSULTATIONS
Our stylists’ goal is to create a look that complements you and your lifestyle. To achieve this goal, we recommend an in-depth consultation for all new guests and returning guests desiring a fresh new look.
During your consultation, our experienced team members will recommend, advise and assist in decision–making, pricing, maintenance schedule and homecare. Please allow additional time for consultations before desired service. All consultations are complementary.
